Bondi Vibes WORLDWIDE REFUND POLICY

Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

WARRANTY INFORMATION

Bondi Vibes Adult Toy Store offers a 12 month warranty for products that have a manufacturer's fault. We will not accept goods that become damaged due to miss-use.

Replacements: If your machine is not working, we will gladly replace it. Please contact us with details of your purchase. Should this product prove to be defective, Bodivibes Australia will, on proof of purchase, repair or replace the product with the same or similar product at its sole discretion.

Change Of Mind: Due to health regulations, we cannot exchange or refund items if you change your mind.

Please check the following before concluding that your product is faulty:

- Make sure you have plugged your machine in correctly - this is the most common cause of malfunction.

- Make sure the remote control battery has been changed

- Make sure the speed controller has been turned up to maximum speed

If, after checking all the above, your toy is still not working, we will gladly replace it.

Please contact us with details of your purchase. 

Should your product prove to be defective, Bondi Vibes Adult Toy Store will, on proof of purchase, repair or replace the product with the same or similar product at its sole discretion.

Due to health regulations we cannot exchange or refund items if you change your mind.

Please feel free to contact Customer Service if you have any questions regarding your order.

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