12 Month Manufacturer Warranty:
At bondivibes we want you to feel super confident purchasing a bondivibes sex machine. We offer a full 12-month 'no hassle' manufacturer warranty (this warranty does not cover damages caused by misuse or owner damage).
No Hassle Replacements:
If your machine is not functioning correctly, rest easy with our no hassle replacement warranty. Please contact bondivibes at firstname.lastname@example.org with 1/ order number or name the order was placed under
2/ description of the issue
3/ any images or video you have available
Change of Mind:
Please note that due to health regulations, we are unable to exchange or refund items if you simply change your mind. However if your item is not working we are happy to replace it.
Our warranty extends for a period of 12 months from the date of purchase. After this time, we regretfully cannot offer any exchanges.
In the event that your order is returned due to an incorrect address, failure to collect, or any other reason, a refund may be applicable. However, please note that as Bondivibes subsidises all shipping costs, the total amount refunded will be reduced by the actual shipping costs, item return fees to our distribution warehouse, and a 20% restocking fee.
Order Cancellation before shipping:
The following financial transaction fees will apply if you cancel your order before shipping:
Buy Now Pay Later (BNPL) Orders:
- For all cancelled transactions using a BNPL (eg Afterpay), an amount of 6% + $0.30 transaction fee is withheld from the refund. This fee is charged by the BNPL service and is non-refundable to the merchant.
Paypal / Other Credit Payments:
- For all cancelled transactions processed with credit cards, a fee of 2.6% + $0.30 transaction fee will be incurred. This fee is charged by the financial institution and is non-refundable to the merchant.
Financial Service Processing Fee:
- For all cancelled transactions processed with credit cards, a fee of 2.3% transaction fee will be applied. This fee is charged by Shopify for transaction processing and is non-refundable to the merchant.
Please note that due to health regulations, we cannot exchange or refund items if you simply change your mind, once you receive your order.
Take the next step in finding your perfect partner by exploring our range of Bondi Vibes Sex Machines..