Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
WARRANTY INFORMATION
Bondi Vibes Adult Toy Store offers a 12-month manufacture warranty. We will not accept goods that become damaged due to miss-use.
Replacements: If your machine is not working, we will gladly replace it. Please contact us with details of your purchase. Should this product prove to be defective, Bondi Vibes Australia will, on proof of purchase, repair or replace the product with the same or similar product at its sole discretion.
Change Of Mind: Due to health regulations, we cannot exchange or refund items if you change your mind.
Please check the following before concluding that your product is faulty:
- Make sure you have plugged your machine in correctly - this is the most common cause of malfunction.
- Make sure the remote control battery has been changed
- Make sure the speed controller has been turned up to maximum speed
If, after checking all the above, your item is still not working, we will gladly replace it.
Please contact us with details of your purchase.
Returned Orders:
If your order has been returned due to an incorrect address / failed to collect or any other reason, a refund may apply. As Bondivibes subsidise all shipping, the actual shipping costs + item return to our distribution warehouse + 20% restocking fee will be deducted from the total amount refunded, in addition to the following financial transaction fees:
Afterpay Orders
- All cancelled transactions where Afterpay was used as the payment service a payment of 6% + .30 cents transaction fee is payable before the order can be cancelled. This is charged to the merchants by Afterpay and is not refunded to the merchant by the Afterpay
Paypal / Other Credit Payments
- All cancelled transactions where a credit transactions has been processed will incur and 1.6% + .30 cents transactions fee. This is charged to the merchants by the financial institution and is not refunded to the merchant by the financial institution
Financial Service Processing Fee
- All cancelled transactions where a credit transactions has been processed will incur a 2% transactions fee. This is charged to the merchants by Shopify for processing the transaction. This amount is not refunded to the merchant by Shopify
Due to health regulations, we cannot exchange or refund items if you change your mind.
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