Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
WARRANTY INFORMATION
Bondi Vibes Adult Toy Store offers a 12-month manufacture warranty. We will not accept goods that become damaged due to miss-use.
Replacements: If your machine is not working, we will gladly replace it. Please contact us with details of your purchase. Should this product prove to be defective, Bondi Vibes Australia will, on proof of purchase, repair or replace the product with the same or similar product at its sole discretion.
Change Of Mind: Due to health regulations, we cannot exchange or refund items if you change your mind.
Please check the following before concluding that your product is faulty:
- Make sure you have plugged your machine in correctly - this is the most common cause of malfunction.
- Make sure the remote control battery has been changed
- Make sure the speed controller has been turned up to maximum speed
If, after checking all the above, your item is still not working, we will gladly replace it.
Please contact us with details of your purchase.
Returned Orders:
If your order has been returned due to an incorrect address/ failed to collect or any other reason a refund may apply. The shipping cost + 20% restocking fee will be deducted from the total amount refunded
Due to health regulations, we cannot exchange or refund items if you change your mind.
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