Warranty, Exchange, and Refund Policies

Warranty, Exchange, and Refund Policies: Setting the Industry Standard

At bondivibes, we understand that purchasing a sex machine is a significant investment—and we want you to feel confident in your choice. That’s why we offer some of the most generous and transparent warranty, exchange, and refund policies in the industry.

Warranty: Unmatched Protection and Peace of Mind

  • Entry-Level Machines: All base model machines come with a 12-month warranty—covering repairs or replacements for any fault not caused by misuse

  • Premium Machines: Our top-tier machines are backed by an industry-leading 36-month (3-year) warranty, offering long-term protection and confidence

  • Easy Replacement: If anything goes wrong that’s not your fault, we’ll make it right—whether that’s replacing faulty parts or sending out a new unit entirely. No complex loopholes, no ghosting—just reliable support from people who know their stuff

Refund and Exchange: Clear, Customer-Focused Policies

  • Change of Mind:

    • Due to the intimate nature of our products, once an item is opened or used, refunds or exchanges are not permitted for health and hygiene reasons

    • However, if you change your mind within 30 days and the item remains unopened and in its original packaging, we offer a full refund or exchange

  • Defective Products:

    • If your machine is not working, we will gladly replace it. Please contact us with details of your purchase, and we’ll resolve the issue promptly

  • Australian Consumer Law:

    • Our policies are designed to align with the Australian Consumer Law (ACL), ensuring your rights are always protected. We use these policies with international orders

How We Compare to Other Brands

  • Industry Standard:

    • Most sex toy manufacturers offer only 3–12 months of warranty, often limited to specific parts or with strict conditions.

    • Many brands do not allow returns or exchanges at all, even for unopened items.

  • Branded Competitors:

    • Hismith: Typically offers a 12-month warranty, with limited support for international customers and strict return policies.

    • AuxFun: Generally provides a 6–12 month warranty, with similar restrictions on returns and exchanges.

    • Other Brands: Most other manufacturers follow similar or even more restrictive policies, with little to no coverage for change of mind or unopened returns.

  • bondivibes Stands Out:

    • Our 12-month (base) and 36-month (premium) warranties far exceed the industry standard.

We offer refunds for unopened items within 30 days—a rare policy in this sector.

    • Our customer service is responsive, knowledgeable, and committed to your satisfaction.

Customer Assurance

When you buy from bondivibes, you’re not just getting a sex machine—you’re getting reliability, quality, and peace of mind. Our policies are designed to give you the confidence to explore, experiment, and enjoy your purchase to the fullest

Shipping Costs

  • Faulty Products: If the product is deemed faulty, Bondivibes will cover the cost of return shipping.
  • Non-Faulty Returns: If a product is returned and found not to be faulty, you will be responsible for covering the return shipping costs.

Contact Us

For any questions or assistance, please reach out to our customer service team at hello@bondivibes.com We’re here to help!

This policy ensures that your rights under the Australian Consumer Law are upheld and that you receive the quality and service you expect from Bondivibes.