Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you received a defective item, we offer a 12 month warranty on all of our products. You will need to contact our Customer Service department at firstname.lastname@example.org. You will need to reference order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.
If a replacement is desired, the defective item will be replaced upon validation of defect.
We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
If you change your mind once you receive your order, please contact customer service at email@example.com. For a return to be approved your item must remain unopened, be unused and in the same condition that you received it*. The original packaging must not be opened.
Once your item return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*Please note: Several types of goods are exempt from being returned and the reason we specify items eligible for a change of mind return/refund must be unopened is due to the intimate nature of these items.
Please feel free to contact Customer Service if you have any questions regarding your order.
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